New Strategic Framework to Enhance Public Service Transformation

New Strategic Framework to Enhance Public Service Transformation

Mar 27, 2025 2 Comments

The Office of the Deputy Governor has launched a new strategic framework for the Public Service Transformation Programme.

Public Service Transformation Manager, Mrs. Kishann Cupid-Braithwaite said the framework provides an updated position for the Public Service, considering the extensive work that has been completed and will guide future development.

Mrs. Cupid-Braithwaite said, “The Public Service has worked extremely hard over the last few years to become an organisation that delivers World-Class service. The new Strategic Framework establishes updated guidance on where we are today and how we intend to reach our collective goals. The document now outlines responsibilities across all levels of the Public Service. This allows all individuals to clearly see the role they play in the transformation of the Public Service.”

The new framework seeks to connect Public Service Transformation with other existing national overarching plans, establish key methods for advancement within the Public Service and bridge gaps in organisational development.

The Public Service Transformation Programme is a cross-government approach aimed at advancing the service across four priority areas. The programme focuses on creating pathways and initiatives for improvements in Customer Service, Public Administration/Human Resources, Digital Transformation and Good Governance.

Additionally, the Strategic Framework establishes formal guidelines for the monitoring and evaluation of implementation through a series of Key Performance Indicators (KPIs). The KPIs are unique to each priority area and represents factors that are critical to the successful transformation of the areas and serve as a tool to uphold standards of integrity, transparency and accountability.

Comments

redundancies 3/27/2025 7:39:41 PM

Also please inspect and eliminate all processes and procedures for the redunancies that make navigating any Government application for ANYTHING impossible. many of the check and balances are obsolete but are still held onto ; most concerns about fraud technology has minimized but we continue to not leverage the advancements. Its ridiculious that nations of millions of people can get some of the applications for many services completed in 24 hours and in a Territory of 30,000 those same processes takes weeks if not Months. Its almost as if we think that if it happens too quickly it is inaccurate or too convenient. Taking the human element out of most processes imporves that process becasue you remove egos , power trips and favoritism.

Performance review 3/27/2025 7:35:27 PM

I would like to see a structured customer service survey attached to every transaction and interaction with public officials. But more importantly, those results must be directly tied to performance reviews. Training alone is not enough—we need to ensure that the mindset shift is real and sustained.This is an excellent and comprehensive programme, but let’s be clear: the real challenge is not just systems or policies; it is mindset and behaviour. That is where the real change must happen. We have become a culture of “No”—not just in public offices but across private businesses as well. NO and CANT the default positions when trying to accomplish even to most simple task. That default response cannot be who we are.By linking customer satisfaction directly to performance evaluations, we send a clear message: this is the new standard, and there is no turning back. The people of this Territory deserve a service culture that is efficient, respectful, and solutions-driven.